United States Department of Veterans Affairs

Patient-Centered Community Care VA Employees

The contract requirements were developed by VHA clinical, policy, administration and acquisition subject matter experts. The requirements also reflect input from Congress, Veterans Service Organizations and Industry.

More information on PC3 can be found at http://pccc.hac.med.va.gov/


PC3 sets contractual requirements that benefit Veterans and the VA Medical Centers. The contracts:

  • Ensure quality, as providers and facilities meet quality standards
  • Provide efficiency, as they help VAMCs manage high volumes of one type of care, contractors set the appointments and authorizations do not require additional contracting review
  • Convenient for Veterans, who are seen quickly and within required commute times
  • Decrease improper payments, as payment rates are defined by the contract and contractors perform an additional level of review to ensure services performed match the authorization and were billed correctly to VA
  • Support care coordination, by providing medical documentation back to the VA Medical Center in a timely manner
  • Standardize processes, by providing national contract administration and oversight from the Chief Business Office – Purchased Care and integrating into Non-VA Care Coordination processes
  • Support reimbursement, as appointment information provided by the contractor allows for review of third party payer precertification